Policies & Procedures
Policies and Procedures for ‘Zillonlife Global Pvt Ltd’
Section 1 – Introduction
The Rules of Conduct (“Rules” or “ROC”) define and establish:
- Certain principles to be followed in the development and maintenance of Zillonlife Global Pvt Ltd Business
- The rights, duties, and responsibilities of each Distributor/Independent Business Consultant
The terms and conditions of this relationship are set forth in:
- The Zillonlife Global Pvt Ltd IBC Contract.
- The Business Manual, which include these Rules of Conduct.
- Other official Zillonlife Global Pvt Ltd Literature, publication, notification or communications which may be released from time to time.
While the Rules primarily define relationships between Zillonlife Global Pvt Ltd and Distributors/IBCs, they also concern relationships amongst the IBCs.
Its objectives are:
- To ensure an equal opportunity for IBCs through ethical and responsible business conduct.
- To protect and build a conducive environment for a long-term and profitable Zillonlife Global Pvt Ltd business.
- To promote unity and harmony among IBCs
- To preserve the benefits of the Zillonlife Global Pvt Ltd Sales & Marketing Plan equitably for all IBCs
- To define the relationship clearly between the company and the IBCs
- To define the rules within which the Zillonlife Global Pvt Ltd business must be conducted by anyone who joins as an Independent Business Consultant or in other words a distributor.
From time to time, the contents of these documents are changed. Zillonlife Global Pvt Ltd will notify the IBC leadership of such changes. Upon final notification by Zillonlife Global Pvt Ltd with respect to those changes presented to the IBC leadership, such changes will be communicated to all IBCs in a timely manner in Zillonlife Global Pvt Ltd communication.
In order to preserve the goals and purposes of the Zillonlife Global Pvt Ltd Sales and Marketing Plan, Zillonlife Global Pvt Ltd reserves to itself the sole right to adopt, amend, modify, supplement, or rescind any or all of these Rules, as necessary.
Section 2 – Definitions
Zillonlife: “Zillonlife” shall mean Zillonlife Global Pvt Ltd
Zillonlife Business: A business, as identified by Zillonlife Distributor Authorization number and the Zillonlife Application for Appointment as an Authorized Distributor or IBC of Zillonlife Products Form/s.
Zillonlife Business Guide: The collection of literature, sales aid and other materials that Distributors are required to possess in connection with acceptance by Zillonlife of their application and the Distributor Contract. There is no charge for this of any kind.
Zillonlife Business Policies: Rules and policies set forth in official Zillonlife Global Pvt. Ltd. literature, including the Rules of Conduct and various other policies and bulletins that may be maintained by Zillonlife from time to time which are incorporated by reference into;
- The Zillonlife IBC Contract,
- The Business Manual, and
- Other official Zillonlife literature or communications
Zillonlife Business Opportunity: The products, marketing, support and compensation system offered by Zillonlife
Zillonlife Products: All goods and services, including literature and other support or auxiliary materials, made available by ‘Zillonlife’ to its IBCs.
ZillonLife Sales and Marketing Plan (“Plan”): The system used to calculate the Bonus compensation and recognition for IBCs based on product sales as described in the Zillonlife Business Manual and other official Zillonlife literature.
Bonus: The monetary rewards that Zillonlife pays to IBCs in accordance with ‘Zillonlife ’ Compensation Plan.
Business Literature (“BL”): The definition for BL is intended to be interpreted broadly and includes, by way of example, the following; printed materials, audio-video and multimedia productions, internet-based products and services, meetings and other events, and other materials or equipment used to provide information or support the sale of Zillonlife products and services, as well as coupons, vouchers, tickets or standing order/subscriptions programs relating to any of the previously mentioned.
Distributor/ Independent Business Consultant (IBC): An independent contractor who has had his Zillonlife Application Form accepted by Zillonlife.
Distributor Contract: Refers to the Distributor Application along with the incorporated documents that form the terms of the contractual agreement between IBC and Zillonlife.
IBC in Good Standing: For the purposes of interpreting and enforcing the Rules of Conduct only, the term “good standing” shall refer to an IBC who is currently authorized by Zillonlife to hold himself out as an IBC and whose conduct complies with the letter and spirit of the Rules of Conduct and Zillonlife Business Policies for each market in which an IBC has a presence; is not engaged in conduct that negatively affects the reputation of Zillonlife, Zillonlife’s affiliate, and its IBC; is not engaged in conduct that supports or defends the activity of other IBC which jeopardizes the ongoing nature of a Zillonlife affiliate or otherwise is inconsistent with the other criteria set forth herein; is not engaged in conduct that does not comply with all applicable laws and regulations in each country and whose conduct does not demonstrate cultural sensitivity given market conditions.
Distributorship: A distributorship is another way to describe Zillonlife business, which is identified by a unique Distributor / IBC number.
Leg: A Distributor and all downline Distributors from that individual.
Line of Leader or (“LOL”): The structural organization of IBCs established by the contractual relationship that each IBC has with Zillonlife.
LOL Information: Includes all information that discloses or relates to all or part of the structural arrangement of IBCs within the Line of Leadership, including but not limited to IBC numbers and other IBC business identification data, IBC personal contact information, IBC business performance information, and all information generated or derived there from, in its present or future forms.
Platinum: An IBC who has achieved a certain level of business activity as specified by the Zillonlife Sales and Marketing Plan
Prospect: A potential Distributor/ IBC or customer
Rules of Conduct (“Rules” or “ROC”): Define and establish
- certain principles to be followed in the development and maintenance of Zillonlife Business; and
- the rights, duties, and responsibilities of each IBC.
Personal Sponsor: An IBC who introduces and sponsors a Prospect into Zillonlife Business Opportunity;
Section 3 - Becoming an IBC
- IBC Form and Business Introduction Kit: To become a duly authorized IBC capable of selling Zillonlife’s products and services and sponsoring other IBCs, an applicant must apply for authorization from Zillonlife by completing and signing the IBC Registration Form and possess the Zillonlife Business Kit (Free of cost). The completed Distributor Application must be sent to Zillonlife Global Pvt. Ltd. , and accepted by Zillonlife as authorized in accordance with the provisions of Rule 3.3. No Distributor shall present the Zillonlife Business Opportunity as anything other than a business opportunity available to Indian citizens.
- Husband and Wife Distributor: Husband and wife are allowed to have separate distributorships.
- Zillonlife Global Pvt. Ltd. may at its sole discretion terminate the Distributorship if Zillonlife is of the opinion (which opinion shall be final) that any act of the Distributor and/or his/her spouse (whether or not the spouse is a registered partner) is found to be in contravention of any of the Rules of Conduct of Zillonlife.
- If two IBCs, each of whom owns and operates a Distributorship in different or same Line of Leadership, become married to each other, they may be allowed to continue their separate businesses at the discretion of Zillonlife. It is also possible that Zillonlife may ask one Distributorship to be terminated. If either member of the newly married couple has attained the status of Platinum or above, then the newly married couple may operate both Distributorships, each of which will, however, be operated in its original Line of Leadership. A Distributor getting married like this must notify Zillonlife as soon as possible.
- In a husband and wife Distributorship, if a spouse resigns from Zillonlife for any reason pursuant to the Rules of Conduct herein, Zillonlife shall be entitled to terminate the Distributorship of the remaining spouse without assigning any reasons. Zillonlife may however allow the remaining spouse to continue operating the Distributorship in which event the remaining spouse and resigning spouse shall be subject to these Rules of Conduct and to such other terms and conditions which Zillonlife may deem fit to impose.
- Husbands with more than one legal wife can elect only one wife for the husband and wife partnership, subject to the appropriate local legislation. Subsequent wives who wish to be Distributors must be sponsored under this husband/wife partnership.
- Requirements: Without limiting Zillonlife’s rights, the following are requirements for becoming an IBC or renewing a Distributorship:
- An IBC must be at least 18 years of age.
- Is legally allowed to be in business.
- Must not have been terminated for breach of contract under a previous Distributorship or Distributorship with another Zillonlife affiliate; and
- Must comply with Section 6.4 of these Rules of Conduct if the applicant previously operated under a Distributorship that was terminated or expired (and has not been renewed).
- Must not be an employee of Zillonlife at the time of the initial application or during the term of his or her authorization as a Distributor.
- Must be an Indian citizen or resident duly authorized by the relevant authority to conduct business in India.
- Must not be a person serving an imprisonment sentence or otherwise confined to any correctional institution or have a previous conviction record for an offence relating to production (and/or) trading of counterfeit goods, false advertisement, illegal conduct of business, tax evasion (or) deception of customers, or an offence relating to deceptive appropriation of assets, abuse of trust to appropriate assets (or) unlawful possession of assets.
- Should be mentally sound
- Acceptance of Distributor Application or Renewal: Zillonlife reserves the right to accept or reject any IBC Application. Likewise, Zillonlife reserves the right to refuse any Renewal request and can revoke the Distributorship if a IBC’s activities have not been in accordance with the Rules of Conduct or if the IBC is not in Good Standing or has not complied with the requirements of Rule 3.3.
- Rejection of an IBC: Zillonlife reserves the right to accept or reject any IBC Application. Likewise, Zillonlife reserves the right to refuse any Renewal request and can revoke the Distributorship if an IBC’s activities have not been in accordance with the Rules of Conduct or if the Distributor is not in Good Standing or has not complied with the requirements of Rule 3.3.
- Date of Authorization: The date of authorization as Zillonlife IBC is when the IBC Registration Form has been processed by Zillonlife
- Prohibited Sponsoring Practices: A sponsor shall not impose on a Prospect, nor any IBC, as a condition to receiving from the Sponsor assistance in the development of such person’s Distributorship, such as:
- Purchase any specified amount of products or services.
- Purchase any non-Zillonlife produced “starter,” “decision,” or other “pack” or “kit”.
- Term and Expiration: Unless the term is renewed in accordance with Rule 3.9 of the Rules of Conduct and Zillonlife Policies, a Distributorship becomes inactive or may be terminated in accordance with its terms. As specified in the IBC Contract, unless earlier terminated by an IBC or Zillonlife, the Distributorship shall become inactive on the one year anniversary of his/her original application. A simple procedure to fill a renewal form on or before the date of expiry can extend the distributorship. (This is simply to avoid maintenance costs on people who may not be interested in working further) or stay active in business so that this requirement is not needed.
- Buy-Back Rule: Upon expiration or voluntary termination of the IBC Contract (within 30 days of being accepted as an IBC), an IBC may apply to Zillonlife Global Pvt. Ltd. to return any products (if purchased) of Zillonlife products that he/she may possess, provided such products are in new, unused and original condition. Zillonlife will repurchase such products at the cost for which the IBC purchased such Zillonlife products from Zillonlife, according to the existing policy. In the event that the Distributorship is terminated for an IBC’s breach, Zillonlife shall have discretion as to the repurchase of products under the Buy Back Rule.
- Renewal: A Distributorship may be renewed at the discretion of Zillonlife provided the IBC is not in violation or breach of Zillonlife’s Rules and Policies and terms of IBC Contract in any market.
If accepted by Zillonlife Global Pvt. Ltd. , any extension of the term of IBC Contract and Zillonlife’s Rules and Policies shall be effective from the date of extension and concluding twelve months thereafter. The terms of such extension shall be the terms and conditions of the IBC Contract in effect at the time of extension. Without limiting Zillonlife’s discretion to deny extension of a Distributorship, the following automatically disqualify an IBC from extension of his/her Distributorship.
- The IBC was operating in a manner that was contrary to the reputation and interests of Zillonlife; or
- The IBC did not comply with or is in breach of the Distributorship within the 12 months preceding the period for which extension is sought; or
- Failure to meet the requirements outlined in Rule 3.3 of these Rules of Conduct.
- Termination: An IBC may terminate the Distributorship at any time by providing Zillonlife with written notice of termination at email@example.com.
- Zillonlife may terminate the Distributorship at any time by providing the IBC with written notice of termination at his/her registered email ID if he/she fails to comply with the Zillonlife Business Policies, including the Zillonlife Rules of Conduct, the Zillonlife Sales & Marketing Plan and other policies maintained by Zillonlife and which have been incorporated into the IBC Contract.
- The notice period for termination to IBC for distributorship will be one month or 30 days from the date of termination notice. The IBC can refute his/ her termination by presenting his/ her case along with all necessary documentation. The same will be reviewed by the Zillonlife’s Network Compliance team and after their due diligence, a final decision shall be taken, which shall be final and binding.
- Invitations Limited to Husband and Wife only: Invitations for business seminars, incentive trips and other events organized by Zillonlife will only be extended to the authorized IBC and the legal and registered spouse per Distributorship. These individuals shall be listed on Zillonlife Global Pvt. Ltd’s records.
- Conspiracy; Inducement to Breach: An IBC shall not conspire with any other person to breach or induce a breach of any Rules of Conduct or the Zillonlife Business Policies or to induce or attempt to induce another IBC to breach any of the Rules of Conduct or the Zillonlife Business Policies. Any such activity shall constitute a breach of the Rules of Conduct or the Zillonlife Business Policies.
- Exceeding Scope of Authorization: An IBC shall not exceed the scope of authorizations granted pursuant to the IBC Contract. Any such activity shall constitute a breach of the IBC Contract. This may include any such thing specified by Zillonlife.
- Representations and Warranties: An IBC shall not make any false representation or statement to Zillonlife Global Pvt. Ltd’s nor induce Zillonlife to enter into an IBC Contract under false pretences, nor breach any representation or warranties implied in this contract or by law. Any such activity shall constitute a breach of the Rules of Conduct or the Zillonlife Business Policies.
- Multiple Breaches: It is a breach of the Rules of Conduct or the Zillonlife Business Policies for an IBC to allow any breaches to remain uncorrected following notification from Zillonlife of the existence of the same, or to have multiple simultaneous, serial or repeating breaches of the Rules of Conduct or the Zillonlife Business Policies.
- Zero Tolerance Rule: It is a breach of the Rules of Conduct or the Zillonlife Business Policies for an IBC to conduct IBC activities in markets in which he or she is not authorized to conduct business. It is a breach of the Rules of Conduct or the Zillonlife Business Policies to conduct IBC activities in markets in which Zillonlife are not doing business. Such unauthorized activity may result in, without prejudice to any rights and remedies otherwise available, the immediate suspension of the IBC’s rights.
- Circumvention of the Rules of Conduct: In case of attempt to circumvent or acting against the intent and spirit of the Rules of Conduct, Zillonlife may at any time take corrective action at its discretion.
- All IBCs shall be subject to the Enforcement Procedure which is set out in the Business Manual provided that Zillonlife expressly reserves the right to terminate, at any time and with immediate effect, the authorization of an IBC who shall have provided false information in the Application or who shall have accepted authorization as an IBC in violation of these Rules or who shall have conducted himself in manner that in Zillonlife’s opinion brings the Zillonlife Sales and Marketing Plan into disrepute.
Section 4 - Responsibilities and Obligations of all IBCs
- Abide by the Zillonlife Business Policies/Amendments/Duty of Good Faith: At all times, IBCs must adhere strictly to the guidelines, procedures and policies stated in the Zillonlife Business Policies of which these Rules of Conduct are a part, in Zillonlife to the Zillonlife Sales and Marketing Plan, and, in each case, any amendments made to such from time to time. All IBCs are charged with the duty of good faith and fair dealing under the terms of the IBC Contract.
- Cooperation with Investigations: Distributors shall cooperate in any investigation undertaken by Zillonlife into activities that are potentially in contravention of his or her Distributorship or the Distributorship of another IBC.
- Cross Group Buying or Selling / Supplying: No IBC shall engage in cross-group buying or selling / supplying. “Cross group buying and selling / supplying” occurs when an IBC sells or supplies Zillonlife distributed or supplied products and/or services to another IBC who is not personally sponsored and down line of those sponsored, down to the next Platinum (Depends whatever name you have given it in your plan)
- An IBC must only purchase Zillonlife products and services and Zillonlife BSM directly from his or her Sponsor, or Zillonlife
- An IBC must not sell or supply Zillonlife products and services to another IBC who is not personally sponsored and downline of those sponsored, down to the next Platinum.
- Retail Stores: No IBC shall permit Zillonlife products or services to be sold or displayed in retail establishments whose main purpose is the sale of products and services to the public, including, but not limited to places like schools, fairs, shops, flea markets, auctions, kiosks, internet web sites or military bases; nor shall he or she permit any Zillonlife products or services to appear in such locations even if the products or services are not for sale. No promotional material related to Zillonlife products or services or Zillonlife literature shall be displayed in retail establishments.
- An IBC who works in or owns a retail store must operate his or her Distributorship separate and apart from the retail store. Such IBCs must secure customers for his/her Zillonlife business in the same manner as IBCs who have no connection with a retail store and otherwise abide by this Rule 4.3.
- An IBC may present the marketing plan of Zillonlife only on the basis of the governing guidelines issued to the company from time to time.
- Truthful and Accurate: No IBC shall make any offer to sell any Zillonlife products or services which are not accurate and truthful as to price, grade, quality, performance, and availability. IBCs shall not:
- Make exaggerated product claims not authorized by Zillonlife with regards to Zillonlife’s products or products distributed by Zillonlife
- In any way whatsoever, represent Zillonlife incorrectly with regard to quality, standards, grades, contents, style or model, place of origin or availability of Zillonlife’s products or products distributed by Zillonlife
- State that Zillonlife products or products distributed by Zillonlife are backed, approved, or present any feature as regards to yield, accessories, uses or benefits that they do not have, or
- Act or present in any way whatsoever Zillonlife, its products or the products Zillonlife distributes, in a fraudulent manner or promote products that do not belong to Zillonlife as if they did.
- Repackaging: IBCs may not repackage products, change the content of products or otherwise change or alter any of the packaging labels of Zillonlife products or services.
- Compliance with Applicable Laws, Regulations and Codes: IBCs shall comply with all laws, regulations and codes that apply to the operation of their Distributorship wherever their business may be conducted. IBCs must not conduct any activity that could jeopardize the reputation of the
IBC and/or Zillonlife. Upon request, IBCs shall forthrightly provide any information requested about an IBC’s activities or any other activities known by the IBC (even with respect to other IBCs). In all such communications with Zillonlife, the IBC shall act with absolute candor and good faith.
- Deceptive or Unlawful Trade Practices: No IBC shall engage in any deceptive or unlawful trade practice.
- Unlawful Business Enterprises or Activities: An IBC shall not operate any illegal or unlawful business enterprise, engage or participate in any illegal or unlawful business activity.
- Professionalism: An IBC shall at all times conduct himself or herself in a courteous and considerate manner and shall not engage in any high-pressure tactics, but shall make a fair presentation of Zillonlife products or services, or the Zillonlife Sales and Marketing Plan, when and where appropriate.
- IBC Relationship: No IBC shall represent that he or she has any employment relationship with Zillonlife or any of its affiliated companies and/or other IBC.
- IBCs shall not give a false representation as to the nature of the relationship between Zillonlife and its Distributors, or make any representation, except in accordance with the explanation given in the Zillonlife Business Manual and Zillonlife Business Policies or other official literature of Zillonlife. An IBC is required to indemnify Zillonlife for the cost, damage or prejudice stemming from such false representation, including any legal fees Zillonlife may have incurred.
- IBCs shall not imply that they are employees of Zillonlife, nor shall they refer to themselves as “agents,” “managers,” or “company representatives”, nor shall they use such terminology or descriptive phrases on their stationary or other printed materials.
- IBCs may not use their business cards to create the impression that they are in an employment relationship with Zillonlife.
- Franchises and Territories: No IBC shall represent to anyone that there are exclusive franchises or territories available under the Zillonlife Sales & Marketing Plan.
- Other Selling Activities: IBC may not take advantage of their knowledge of or association with other IBCs, including their knowledge resulting from or relating to the Line of Sponsorship, in order to promote and expand other business ventures. Such conduct constitutes an unwarranted and unreasonable interference with the business contract of other IBCs and Zillonlife.
- IBCs shall not solicit, directly or indirectly, other IBC in order to sell, offer to sell, or promote other products, services, or business opportunities not offered or marketed by Zillonlife. This Rule also applies to investments, securities, and loans, regardless of their source.
- IBCs shall not sell, offer to sell, or promote any other business opportunities, products, or services in connection with the Zillonlife Sales and Marketing Plan.
- Interference in another IBCs Distributorship; Inducement: It is a breach of the Rules of Conduct or the Zillonlife Business Policies for an IBC to:
- Interfere or attempt to interfere with another IBCs Distributorship; or
- Induce or attempt to induce another IBC to change his/her Line of Sponsorship, to transfer or abandon his/her Distributorship, or to sponsor or not sponsor a particular Prospect; or
- To induce or attempt to induce another IBC to deny training, education, motivation or other support to a downline IBC; or
- To induce or attempt to induce another IBC to breach any Rules of Conduct or the Zillonlife Business Policies.
- Exporting Zillonlife’s Products: No IBC may export or import, or sell to others who import or export, Zillonlife’s products from any other country.
- Retail Effort Rule: Zillonlife pays bonuses under the Zillonlife Sales & Marketing Plan based on sales to end consumers. For an IBC to be entitled to bonuses and/or qualification under the Zillonlife Sales & Marketing Plan.
- Zillonlife does not require stock keeping or purchase of inventory. IBCs may not purchase or counsel other IBCs to purchase product for any such inventory purpose.
- Unsolicited E-mail Messages: No IBC shall send, transmit, or otherwise communicate any unsolicited electronic mail messages in whatever format to persons with whom the IBC does not have a pre-existing personal or business relationship.
- Fundraising: No IBC shall use Zillonlife products in conjunction with any type of fundraising activity. Fundraising includes but is not limited to the solicitation for the purchase of Zillonlife products or services based on the representation that all, or some, of the gains, proceeds, bonuses, or profits generated by such sale will benefit a particular group, organization or cause.
- Zillonlife Sales and Marketing Plan Manipulation: No IBC shall manipulate the Zillonlife Sales and Marketing Plan or award volume in any way which results in the payment of Bonuses or other awards and recognition that have not been earned in accordance with the terms of the Zillonlife Sales and Marketing Plan and/or the Zillonlife Business Manual. In this regard, the strategic and artificial structuring of an Zillonlife Line of Sponsorship for the purpose of depth building, whether or not there are relationships between those who are sponsored and those who sponsor, is considered to be manipulation and an unacceptable business practice. Zillonlife at its sole discretion will determine what constitutes manipulation of the Zillonlife Sales and Marketing Plan. This is to avoid fake IDs being generated.
- Personal/Business Information Update: All IBC s are responsible for communicating any updates or changes to their personal information (e.g., name, address, and telephone numbers, etc.) or business information (e.g., change of business status, etc.) to Zillonlife.
- Proprietary Information: Zillonlife Reserves the right to the provisions contained in Rule 9 of the Rules of Conduct, pertaining to the use of the Zillonlife trade name, trademarks and copyrighted materials, Zillonlife’s confidential and proprietary business information including, by way of example and not limitation, Line of Sponsorship information (i.e., information compiled by Zillonlife that discloses or relates to all or part of the specific arrangement of sponsorship within the Zillonlife business, including, without limitation, IBC lists, sponsorship trees, and all IBCs or Zillonlife business information generated there from, in its present and future forms), business information, manufacturing and product development, business plans, and IBC sales, earnings and other financial information, etc., constitute commercially advantageous, unique, and proprietary trade secret and business secrets of Zillonlife which it keeps proprietary and confidential and treats as a trade secret and business secret and constitute “Proprietary Information” subject to the IBC Contract.
- Zillonlife is the exclusive owner of all Proprietary Information, which is derived, compiled, configured, and maintained by Zillonlife. The IBC acknowledges all proprietary information is owned by Zillonlife through the considerable expenditure of time effort and resources.
- IBCs are granted a personal, non-exclusive, non-transferable and revocable right by Zillonlife to use Proprietary Information only as necessary to facilitate their Zillonlife Business as contemplated under the Rules of Conduct including, for example, the Confidentiality Policy and other terms and conditions of the Distributor Contract. Zillonlife reserves the right to deny or revoke this right, upon reasonable notice to the IBC stating the reason(s) for such denial or revocation, whenever, in the reasonable opinion of Zillonlife, such is necessary to protect the confidentiality or value of Proprietary Information.
- All IBCs shall maintain Proprietary Information in strictest confidence, and shall take all reasonable steps and appropriate measures to safeguard Proprietary Information and maintain the confidentiality.
- An IBC shall not compile, organize, access, create lists of, or otherwise use or disclose Proprietary Information except as authorized by Zillonlife. An IBC shall not disclose Proprietary Information to any third party, or use Proprietary Information in connection with any other businesses.
- Use or disclosure of Proprietary Information, other than as authorized by Zillonlife, shall cause significant and irreparable harm to Zillonlife, and Zillonlife may claim appropriate, compensation for damages as well as demand an IBC refrain from the harmful conduct as well as seek any other remedies under applicable laws.
- In case of disclosure of the Proprietary Information, voluntary or not, by an IBC to any third person, the IBC should immediately notify Zillonlife about that fact and take the necessary measures in order to (a) prevent further disclosure by such third party and (b) oblige such third party to sign a confidentiality and non-disclosure agreement for the benefit of Zillonlife and under no less stringent terms that those provided within this Rule 4.22.
- An IBC shall promptly return any and all Proprietary Information or any copy of same to Zillonlife upon resignation, expiration, failure to renew, denial of extension or termination of his or her Distributorship and shall refrain from any further use.
- The confidentiality obligations set out in this Rule 4.22 shall survive during the term of the IBC Contract as well as after the date of its expiration or termination by any cause.
- Presentation Rules: The content of the presentations which include or support the promotion of the retailing of Zillonlife™ products and services, or the Zillonlife Sales and Marketing Plan, must otherwise be in accordance with the following:
- Distributors shall not:
- Exaggerate income representations by relating it to or incorporating it with other income and suggesting that it is the result of building the Zillonlife business;
- substitute group or non-Zillonlife organizational identity for the Zillonlife business. The Zillonlife business must always be clearly identified without any ambiguity to the participants during the course of the presentation;
- advocate, imply or give the impression that success can be achieved through promoting personal consumption with no requirement to sell or promote inappropriate product usage and/or claims;
- promote one’s Line of Sponsorship, affiliation or group in any manner that will give rise to or likely to give rise to resentment by or cause any detriment to others;
- misrepresent whether directly or indirectly and by whatever means the relationship of the IBC to Zillonlife.
- promote any other business opportunity other than Zillonlife Business or solicit any participants to attend meetings for the purpose of presenting another business opportunity at any time; or
- use the meeting as a platform to promote or advocate religious, political and/or personal social beliefs.
- Personal reflections on the following are not appropriate:
Discussions must only relate to ethics and positive attitudes that will assist and encourage the IBC’s and Zillonlife’s products, services and business
Income representations, whether direct or implied, must reflect a realistic income potential from participation in the Zillonlife Sales & Marketing Plan
Activity outside India is not permitted at this time.
- social and cultural issues;
- preferences regarding specific political views, parties, candidates or elected officials.
How to complete your KYC?
Login to your IBC Account on www.my-zlife.com and fill up all the requirement under My Account » Edit Profile
Then go to My KYC and Upload all the KYC related documents as listed below:
- PAN Card
- ID Proof
- Address Proof
- Bank Proof
- IBC Contract
Once Soft Copy of KYC documents is Approved, send the self-attested hard copy of the documents to Zillonlife Global Pvt. Ltd. Corporate Office in New Delhi (refer website for complete address).
For detailed instructions on ‘How to Upload your KYC’, go to the Downloads section on your my-zlife account.
- KYC Policy
Failure to complete your KYC will result to the following:
- Non-disbursement of commissions earned
- Suspension of IBC’ship and forfeiture of all commissions earned
- Suspension of access to IBC account
It is mandatory that every Independent Business Consultant (IBC) of the company completes their KYC requirements within 30 days from their registration date. Failure to do so within the specified period will result to the IBC being suspended.
Section 5 - Responsibilities and Obligations of all Sponsors
- Duties and Responsibilities of Sponsors: An IBC who engages in sponsoring activity or who sponsors an IBC shall:
- Sell to the sponsored IBC an unaltered Zillonlife product, and inform him/her of the applicable time period in which to return the product for a refund.
- Be in compliance with the IBC Contract and meet all requirements as set forth in the IBC Contract including Zillonlife Business Policies.
- Train and motivate the sponsored IBC in accordance with Zillonlife Business Policies, or cooperate with the upline Platinum to ensure that this training and motivation occurs.
- Ensure that the IBC whom they have personally sponsored and downline of those sponsored, to the next Platinum, fully comply with the Zillonlife Rules of Conduct and the terms of the IBC Contract including the Zillonlife Business Policies, and all applicable laws and regulations.
- Encourage IBC s whom they have personally sponsored and downline of those sponsored, to the next Platinum, to attend official Zillonlife meetings and functions.
- Explain the responsibilities and obligations of an IBC under the IBC Contract, including the Zillonlife Business Policies and instruct the sponsored IBC on how to operate a Distributorship in accordance with the Zillonlife Business Policies, in accordance to the Zillonlife Business Manual and other official Zillonlife literature.
- Support and comply with the Rules of Conduct and educate and assure that other IBCs whom they have personally sponsored and downline of those sponsored, to the next Platinum do the same.
- Protect the sponsorship rights of each IBC whom they have personally sponsored and downline of those sponsored, to the next Platinum.
Section 6 - Preservation of the Line of Sponsorship
- Protection of the Line of Sponsorship: The sale of an ownership interest in a Distributorship, transferring a Distributorship, requires prior approval by Zillonlife. This approval shall be at Zillonlife’s sole discretion.
- Six Month Inactivity: An IBC who wishes to terminate (by resignation or failure to extend) his or her Distributorship under his or her present Sponsor and who thereafter becomes inactive for a period of six or more consecutive months shall cease to be an authorized IBC and may, following the lapse of said inactive period, apply as a new IBC under a new Sponsor. The date on which Zillonlife receives the letter of resignation begins the inactivity period. A person who has not renewed his/her Distributorship will be considered expired and must remain inactive six months from the beginning of the following month.
- To sponsor an IBC under this Rule, the applicant must complete a new IBC Contract which may be obtained from Zillonlife. When Zillonlife receives an IBC Contract, it notifies the original IBC at the Platinum or above level of the fact and grants him or her 14 days to file an objection to the inactivity claim. If evidence of activity during the six-month period is substantiated, Zillonlife will refuse to honour the sponsorship under the new Sponsor. The right of an IBC to contest the sponsorship of a former IBC who is now sponsored under a different Sponsor ceases when two years have elapsed since the date Zillonlife accepted the application under the new Sponsor.
- Definition of Inactivity: Inactivity for purposes of this Rule shall mean that during the period of inactivity, the Distributor shall be completely inactive, which means such IBC:
- Shall not have sold products or services of Zillonlife as an IBC (although he or she may do so as a customer)
- Shall not have sold or supply any products or services of Zillonlife except pursuant to the "buy-back" policy, shall not have engaged in any phase of a product sale/purchase
- Shall not have presented the Zillonlife Sales and Marketing Plan to any Prospect;
- Shall not have filed an Intent to Continue for the extension of his or her Distributorship; and
- Shall not have attended any recruiting, training, or motivational meeting conducted by any IBC or any Zillonlife sponsored meetings;
- For purposes of this Rule, the following shall NOT constitute activity and do not, therefore, interrupt the running of the six-month inactivity period so long as the former IBC is otherwise inactive:
- Procuring and/or submitting a written request for transfer;
- Filing a request for the review of an Zillonlife decision
- Directing an inquiry to Zillonlife as to the status of his or her Distributorship.
- During the inactive period, the former IBC must not participate in any activity under another Distributorship in the name of his or her parents, siblings, or others or he or she shall be determined as "active" for the purposes of this Rule.
- When either a husband or wife is a Distributor, both must fulfil the six-month inactivity requirements before one can be sponsored again as an IBC.
- Two Year Inactivity: An IBC who transfers to or who following six or more months of inactivity applies for sponsorship under a Sponsor in a different Line of Sponsorship pursuant to the provisions of this Rule, may not be sponsored by any IBC who was previously above him or her in the original Line of Sponsorship up to and including the first IBC qualified at the Platinum or above level, or below him/her in his/her former personally sponsored and downline of those sponsored, down to and including the first IBC qualified at the Platinum or above level, unless at least two years have elapsed since the termination of his or her Distributorship.
- IBCs who transfers to, or who, following six or more months of inactivity, is sponsored under a Sponsor in a different Line of Sponsorship pursuant to the provisions of this Rule, shall have no right to sponsor in the new Line of Sponsorship any IBCs who was previously above him or her in the original Line of Sponsorship up to and including the first IBC qualified at the Platinum or above level, or below him or her in his or her former personally sponsored and downline of those sponsored, down to and including the first IBC qualified at the Platinum or above level. However, an IBC who has been inactive for a period of two years following his or her resignation may be sponsored by any sponsor, including his or her former Sponsor who may have since been transferred to or sponsored by a different Sponsor.
- An IBC who is inactive is termed as ‘Inactive’
- Where two IBCs marry and one or both have attained the Platinum or above level prior to marriage pursuant to Rule 3.2.2;
- In the event an IBC owns or has an ownership interest in two or more Distributorships pursuant to this Rule, Zillonlife shall continue to recognize such Distributorships as separate Distributorships and will only recognize them as separate, individual Distributorships for all purposes including, for award and Bonus purposes.
- Mergers and Combinations of Distributorships: No merger or combination of two or more existing Distributorships by reason of intentional affirmative act on the part of the owners shall be permitted which results in the merging Distributorships obtaining any level of achievement.
- Only those mergers or combinations resulting from failure to file a Notice of Intent to Renew form, termination, resignation, death (with no designation of succession by heirs), or some involuntary event or cause beyond the control of any of the owners, shall be permitted, provided, however, that the merging business has fewer than two (2) qualified legs. A permissible merger and combination must not be implemented until same has been reviewed and approved by Zillonlife.
- Under no circumstances will Zillonlife approve a merger which results in an IBC attaining a higher award level.
- Divorce, Separation, or Other Dissolution: Whenever a business is ordered to be separated or divided as the result of a divorce, dissolution of a corporation or partnership (where applicable), the separation or division must be accomplished in such a way as to not adversely affect the interests and/or income of the IBC in the Line of Sponsorship. During the division or separation process, neither party shall administer or operate, together or separately, any other Distributorship without Zillonlife’s express written consent.
- Divorce: Upon divorce of a married couple one of whom is a signatory to an IBC Contract, Zillonlife shall continue to recognize the signatory to the IBC Contract as an IBC and shall pay Bonuses and grant awards and rewards to such IBC only. Zillonlife will continue to treat the Distributorship as a single entity and for the purposes of this contract the individuals formerly married are still bound by Rules 3.2, 3.11, and 4.14 as they deal with spousal issues. Any arrangements between divorced spouses with respect to proceeds from Zillonlife Business of one of the spouses must be handled by the divorcing spouses. Without the express written consent of Zillonlife, no arrangements shall be made to divide proceeds or to share awards or rewards between divorced spouses.
- Dissolution of a Legal Entity Operating an Distributorship: Absent the express written agreement of Zillonlife to the contrary, prior to dissolution of a legal entity that is a signatory to an IBC Contract, the IBC Contract may be assigned to the authorized representative of the legal entity who signed the IBC Contract originally on behalf of the company, or the Distributorship may be sold in accordance with Rule 6.5 of the Rules of Conduct. The failure to either assign the IBC Contract to the authorized representative or to sell the Distributorship in accordance with Rule 6.5 of the Rules of Conduct shall result in abandonment of the Distributorship in accordance with Section 13 of the Rules of Conduct.
- Disposition of a Distributorship: If an IBC terminates his/her Distributorship with Zillonlife, or fails to apply for extension of the Distributorship within the required time period, or dies without leaving heirs who are willing and able to assume responsibility for the Distributorship, Zillonlife, at its sole discretion, shall decide the future of the Distributorship in accordance with Section 13.
- Non-Compete/ Non-Solicitation:
An IBC shall not, for a period of 6 months after the termination of his/her contract of Distributorship with Zillonlife , engage in or carry on any business or service, either directly or indirectly, which may be considered to be in competition with or similar to the businesses of Zillonlife , whether for his/her own account, or for the account of any other person in India or any territory where Zillonlife is operating, exploiting any confidential information belonging to Zillonlife, its customers or distributors. Confidential information includes the proprietary information under Rule 4.22, but is not limited to: Zillonlife's Line of Sponsorship information, Zillonlife's Sales and Marketing Plan, marketing strategies, technology, know-how, customer lists and contacts, distributor lists and contacts, customer portfolios, costs of production and marketing, product costs, prices, quoted prices, specific needs and requirements of customers and suppliers, status of all on-going negotiations with customers, price lists, and any other information which by its nature could be considered to be confidential.
An IBC shall not, during the existence of his/her contract of Distributorship with Zillonlife, and for a period of 12 months after the termination of his/her contract of Distributorship with Zillonlife, whether for his/her own account, or for the account of any other person in India or any territory where Zillonlife operates, solicit, induce, attempt to solicit, attempt to induce, or otherwise entice away from Zillonlife, any of its distributors in Malaysia and Brunei. Furthermore, an IBC shall not use or exploit Zillonlife's confidential and proprietary information which includes but is not limited to Zillonlife's Line of Sponsorship information, Zillonlife's sales and marketing plan, marketing strategies, technology, know-how, customer lists and contacts, distributor lists and contacts, customer portfolios, costs of production and marketing, product costs, prices, quoted prices, specific needs and requirements of customers and suppliers, status of all ongoing negotiations with customers, price lists, and any other information which by its nature could be considered to be confidential.
- Transfer of IBCship
- Acquisition of IBCship
- Except as expressly set forth herein, an IBC may not sell, assign or otherwise transfer his/her IBCship (or any rights thereof) to another IBC or to any other person. Notwithstanding the foregoing and clause 6.11.1(c) but subject to clause 6.11.1(d), an IBC may transfer his/her IBCship to his/her personal Referrer or the personal Referrer of his/her personal Referrer up to five (5) personal Referrer levels. In such an event, the Referrer’s IBCship and the transferring IBC’s IBCship shall be merged into a single IBCship.
- No transfer of IBCship shall be allowed within six (6) months from the date of registration of the IBC. In the event of a transfer, an IBC has to transfer all his/her IBC IDs, i.e. the entire IBCship, to the transferee without limitation and/or exception.
- Any IBC desiring to acquire the IBCship of another IBC or any interest therein must first terminate his/her IBCship and allow twelve (12) months before becoming eligible for such an acquisition. All such transactions must be fully disclosed in writing and must be approved by the Company in advance.
- IBCs may not sell, assign, merge or transfer their IBCship (or any right thereto) without the prior written approval of the Company and with due compliance with the following conditions:
- (d.1) The Company possesses the right of first refusal with respect to any sale, assignment, transfer or merger of any IBCship. An IBC who desires to sell, assign, merge or transfer his/her IBCship must first offer it to the Company in writing on the same terms and conditions as any outstanding or intended offer. The Company will advise the IBC within fifteen (15) days upon receipt of such notice of its decision to accept or reject the offer. If the Company fails to respond within the fifteen (15) day period or declines such offer, the IBC may make the same offer or accept any outstanding offer that is on the same terms and conditions as the offer to the Company to any person who is a blood relative of the IBC;
- (d.2) The IBC and the prospective purchaser must provide the Company with a copy of all documents that relate to the sale, assignment, transfer, or merger including, without limitation, the name of the purchaser, the purchase price, and terms of purchase and payment;
- (d.3) An administration fee for transfer will be charged for such transfers.
- (d.4) The IBCship transfer agreement must contain a condition made by the selling IBC for the benefit of the proposed purchaser not to compete with the proposed purchaser or attempt to divert or refer any existing IBC for a period of one (1) year from the date of the sale or transfer;
- (d.5) Upon completing the sale, transfer merger or assignment as approved in writing by the Company, the purchaser must assume the position and terms of the agreement of the selling IBC and must execute a fresh IBC Application Form, KYC Documents, Transfer Agreement and all such other documents as required by the Company;
- (d.6) The Company reserves the right, at its sole discretion, to stipulate additional terms and conditions prior to approval of any proposed sale, assignment, merger or transfer. The Company reserves the right to disapprove any such sale, assignment, merger or transfer.
Section 7 - Presentation of the Zillonlife Sales and Marketing Plan
- Must not Give False Impression: When inviting a prospect to hear a presentation of the Zillonlife Sales and Marketing Plan, an IBC shall neither directly or indirectly:
- Give the impression that the Zillonlife Sales and Marketing Plan relates to an employment opportunity (in accordance with Rule 4.11);
- Imply that the invitation is to a social event;
- Disguise the invitation as a “market survey;”
- Promote the event as a “tax seminar;” as stated in Rule 8.3.3;
- Promote the Zillonlife Business Opportunity as a business relationship with a person, company, or organization other than Zillonlife as stated in Rule 4.23.1 sub point (e) above;
- Directly or indirectly indicate that such products are merely one line of products distributed through or as a part of a brokerage, consignment, or intermediary business operated by a person, company or organization other than Zillonlife;
- Directly or indirectly indicate that the Zillonlife Business Opportunity, IBC or products and services merchandised through Zillonlife are part of any business other than the Zillonlife Business Opportunity as defined in the Rules of Conduct and other official Zillonlife literature;
- Fail to affirmatively indicate in connection with such invitation the true nature of such presentation and that the presentation is about the Zillonlife Sales and Marketing Plan and the Zillonlife Business Opportunity; or
- Engage in any other direct or indirect misrepresentation of the Zillonlife Business Opportunity and the Distributor’s relationship to Zillonlife and the nature of this the Zillonlife Business, or omit any information that a person receiving such an invitation or attending or otherwise participating in such a presentation or event could reasonably be expected to need in order to properly evaluate the Zillonlife Business Opportunity, Zillonlife products and services.
- Or in any other way violate Rule 4.23 above.
- First Contact with Prospects: It is a breach of the Rules of Conduct or the Zillonlife Business Policies for an IBC to mislead or fail to inform a Prospect IBC the nature of the Distributor activities and, therefore, at the first contact with Prospects, an IBC must:
- Introduce himself/herself by name;
- Truthfully and honestly represent the Zillonlife Sales and Marketing Plan, its products and/or services;
- Truthfully and honestly respond with full transparency and candor to any questions that the Prospect has concerning the Zillonlife Business Opportunity, Zillonlife products and services, the IBC or Zillonlife
- Sponsorship Ethics: In seeking participation of a prospect in the Zillonlife Sales and Marketing Plan, the sponsoring IBC must comply with Rule 4.23 above as well as the following:
- Must not say that there is no requirement for the retail sale or marketing of products by IBCs.
- Must not promote the enjoyment of tax benefits as the best or principal reason for becoming an IBC.
- Must not say that the business is a “get-rich-quick” opportunity in which it is easy to achieve success with little or no expenditure of effort or time. In the event that another Distributor is used as an example for success, that Distributors success must be verifiable and substantiated.
- Must not use any broadcast communication methods including mass mailings, telemarketing, national or advertising, radio, television, facsimile services, computer communication networks including the Internet, or any other means by which personal contact is not present to secure Clients or to solicit the sale of products.
- An IBC must not misrepresent the relationship between Zillonlife and any other company affiliated with Zillonlife.
- No Exclusive Territories: No IBC shall represent that there are exclusive territories available. It is a breach of the terms of Distributorship to make such a representation.
- No Obligation to Purchase: An IBC shall not require a Prospect to purchase products and/or services and/or that a deposit is required in order to participate, nor that there is a fee under the form of a training course, seminar, social event or similar activity in order to have the right to participate. It is a breach of the terms of Distributorship to make such a representation.
Section 8 - Use of the Zillonlife Trade Name, Trademarks and Copyrighted Materials
This rule has been developed to maintain the integrity of Zillonlife’s intellectual property and to ensure that the Zillonlife brand will be available exclusively for the Zillonlife Business. Zillonlife has implemented a corporate identity program that requires the correct and consistent use of the Zillonlife corporate logo, no matter where it appears. Therefore, no alterations to the approved logotype are allowed. Upon request, Zillonlife will provide an example of the approved logotype and color specifications.
- Misuse and Misappropriation: IBCs shall not misuse or misappropriate Zillonlife’s trademarks or other intellectual property or proprietary information. It is a breach of the IBC Contract for an IBC to use any trademarks or other intellectual property or proprietary information belonging to or licensed to Zillonlife except in accordance with the applicable terms, conditions and procedures set forth in the IBC Contract, including the Zillonlife Rules and Policies.
- Each IBC acknowledges and agrees that Zillonlife is the licensee of certain trademarks including, e.g., logos, service marks and other intellectual property and industrial property, including the name Zillonlife, and various trademarks, trade names and service marks used in connection with Zillonlife products and services, and the various designs or labels.
- IBCs shall not use, in connection with his/her Zillonlife Business or any other business (including but not limited to, any business vehicle, office, phone listings, premises, or stationery) and/or on or in connection with any products, the Zillonlife name, or trademarks, service marks or other intellectual property belonging or licensed to Zillonlife without the prior written consent of Zillonlife and subject always to any conditions attached to such use except as otherwise provided herein. Zillonlife reserves the right to withdraw its consent at its absolute discretion.
- Imprinted banners/signs for Meetings/Events: If an IBC is at the Platinum level or above, and desires to conduct a meeting or event in which the Zillonlife name will be displayed in public, the IBC must first obtain prior written approval from Zillonlife for such use of the Zillonlife name (A public meeting is one where prospects may attend). The IBC shall provide a written request to Zillonlife for each meeting; such request shall include a description of the proposed banners/signs, their size, materials to be used for banner/signs and location.
- IBCs must not produce or obtain any printed products from any source other than Zillonlife which bears the Zillonlife name, trademark, logo or trade name without written permission. Such permissions must be renewed for each Event/Meeting.
- Zillonlife reserves the right at all times to withdraw permission to display the Zillonlife name if standards stated are not met, of which Zillonlife shall be the sole judge.
- Imprinted Checks and Business Cards: Provided that an IBC is otherwise in full compliance with the Rules of Conduct and all other provisions of the IBC Contract, an IBC may use the Zillonlife name (but not the Zillonlife trademark, logo or any other trademarks, trade names, or service marks belonging to or licensed to Zillonlife), on his imprinted checks and business cards provided that name is used in one of the following ways with no deviation:
Zillonlife Distributor or Zillonlife IBC
Distributor of Zillonlife products/services
- Authorization for use of the Zillonlife name on an IBC/ Distributor business cards/checks must be requested in writing to Zillonlife’s Sales departments. This request will be reviewed by Zillonlife prior to approval.
- Any written approval for the use of the Zillonlife name on checks and/or business cards must be renewed annually. No IBC may refer to himself/herself other than as a Distributor/IBC on the checks/business cards.
- An IBC may not promote any other activities unrelated to the Zillonlife business on their imprinted checks and business cards, including but not limited to, the placement of information, trademarks, trade names, logos or service marks relative to any training or education company, system or program the IBC owns, controls or participates in.
- Promotional Literature, Stationery, Premiums, etc.: IBCs shall not produce or procure from a source other than Zillonlife any item bearing the Zillonlife name or logo or any trademarks, trade names or service marks belonging to or licensed to Zillonlife.
- Use of Internet/Website:
- IBCs may create a personal home page to provide and share information on their business and themselves with friends and downlines.
- IBCs at their own cost may purchase hardware or software for computers, subscribe to the Internet service provider and maintain the site at their own cost.
- IBCs website must be pass code protected. Such pass codes must not be easily determined by uninvited individuals seeking entrance.
- Use of the web site or any broadcast communication methods, including mass mailing, telemarketing, national or advertising through radio, television, facsimile services, computer communications network or any other means by which person to person contact is not present, as a channel for the dissemination of mass communication or information whether in graphic, printed or audible form with the purpose of offering business opportunities, securing customers, selling or to promote the sales of products, or the sales or offer for sale of business support materials by IBC is prohibited.
- IBCs are prohibited from using the web site for sending, transmitting or otherwise communicating of any unsolicited e-mail messages to persons with whom the IBC does not have a pre-existing personal or business relationship.
- Web site content must comply with Zillonlife and must contain a privacy statement that is consistent with local laws.
- Web sites are not to be used for the offer or sales of products and are to be operated and maintained in compliance with all laws in India, regulations and codes and there shall be no unauthorized use of intellectual property rights of others.
- IBCs shall provide and register with Zillonlife their website access pass code. Zillonlife shall have right of access to IBCs websites and any contents deemed inappropriate by Zillonlife must be changed whether by way of editing or deletion if Zillonlife so directs.
- Meta tags of any kind are not permitted.
- E-mails are permitted but such e-mail must not appear in the home page.
- A prospective IBC shall not be required as a condition to becoming a new IBC or any currently authorized IBC shall not be required as a condition to receiving assistance in the development of his/her business from his/her Sponsor, to purchase hardware or software for computers, subscribe to an Internet service provider or establish a web site.
- IBCs shall not without the written consent of Zillonlife use Zillonlife’s intellectual property including trade or service marks or any variations likely to cause confusion with Zillonlife’s trade or service marks in their web site or e-mail including a meta tag or other site locator.
- IBCs shall not make any representations in their web sites that expressly or imply in any manner to guarantee success in any aspect of the Zillonlife Business Opportunity.
- Death and Inheritance: Upon the death of an IBC, the IBC’s interest in the Distributorship may be passed on to a relative or other designated person, subject to the laws on succession and Zillonlife’s acceptance of the assignment of the Distributorship pursuant to Rule 3. Therefore, the original IBC must make proper arrangements during their lifetime for the orderly and legal transfers of ownership of their Distributorship to their heirs. This is to ensure that downline IBCs will continue to receive proper service, training and motivation. In the event that the heirs do not take steps to take over the Distributorship, the Distributorship may be deemed abandoned in accordance with 13.1. When a Distributorship is deemed abandoned, the heirs shall have no further rights in the Distributorship. Zillonlife may then use discretion to assign such line.
Section 10 - Breach of Contract; Procedures
- Investigation: When Zillonlife believes that a breach of the Rules of Conduct or the Zillonlife Business Policies has occurred, will occur, or is threatened to occur, Zillonlife may investigate the activity of the IBC at issue. Zillonlife may undertake this investigation on its own initiative or when requested by another IBC who has submitted a written complaint to Zillonlife as provided in Rule 10.1.2..
- Complaints by IBC: An IBC who believes that another IBC has breached the Zillonlife Business Policies and/or the Rules of Conduct, or who has personal knowledge of the activities leading to such alleged breach, shall notify Zillonlife in writing of the alleged breach and all facts connected with it. A copy of this notification shall be provided either by the IBC or Zillonlife to the IBC’s Upline Platinum.
- On receiving this notice Zillonlife will notify the appropriate IBC of the complaint and request an immediate response.
- If the complaint and response do not contain sufficient facts upon which to make a decision, additional information may be requested from any party by Zillonlife.
- When Zillonlife believes that it has sufficient information regarding the facts and circumstances relevant to the complaint, Zillonlife will decide whether there has been a violation of the Zillonlife Business Policies or other breach of the Rules of Conduct and will take appropriate action in accordance with Rule 12.
- Notification of Action.
- Zillonlife will forward a decision letter to the violating IBC, as well as the Sponsor and the first upline Platinum IBC of the sanctioned IBC. The decision letter will list the specific complaint(s), outline the corrective action to be taken and, if appropriate, set a time limit for the IBC to comply.
- Any notice shall:
- Be mailed, e-mailed or faxed or sent by registered mail or other confirmable method allowable by law to the Zillonlife or fax that Zillonlife has on record for the IBC. Claim of failure of a IBC to receive a notice shall not delay the action by Zillonlife; and
- If applicable, state the Section(s) of the Rules of Conduct or other provisions of the Distributor Contract violated or breached by the IBC; and
- State the date of which any such action shall become effective; and
- If applicable, advise the IBC of his/her opportunity to seek Review of Zillonlife's decision by the Review Panel.
- Review Panel: At Zillonlife’s discretion and if the IBC does not agree with the actions taken by Zillonlife, then the IBC may request a review by the Review Panel, consisting of appropriate personnel and corporate staff from the world headquarters of Zillonlife.
- Procedure for Filing an Appeal for Review: The request for review must be in writing and may be accompanied by documents supporting this request. The request must be filed within the time period specified in the decision letter and is to be sent to our registered address Building No. 90, New Manglapuri, Mehrauli Gurgaon Road, New Delhi - 110030 the attention of Administrator. Alternatively, you may forward your appeal request to email firstname.lastname@example.org If the request is filed after the time limit, the request will be denied and the IBC will be notified that his/her request has been dismissed.
- Waiver of Claims: An IBC waives any and all claims against Zillonlife arising out of or in respect to any action that Zillonlife takes under the Distributorship and/or this Rule. An IBC who is terminated, de-sponsored or has other action taken as a result of a violation of the Rules of Conduct or the Zillonlife Business Policies shall have no claim against Zillonlife arising out of or with respect to the termination or de-sponsorship.
Section 11- Breach of Contract; Sanctions
- Sanctions: In the event Zillonlife at it sole discretion determines that there has been a breach of the Rules of Conduct or the Zillonlife Business Policies by an IBC, Zillonlife may take one or more of the following actions:
- Terminate the Distributorship by providing the IBC with a written notice of termination at his/her specified address or by some other suitable or electronic means or as allowed by law; or
- Require the IBC to attend training; or
- Suspend specific authorizations under the Distributorship, such as by way of example and without limitation, the IBC opportunity to Sponsor, to purchase or sell Zillonlife products and services, or to conduct similar activities associated with the Zillonlife Business;
- Remove the IBC as a Sponsor of any downline IBC also called “de-sponsoring” and/or restrict the IBC’s authority to Sponsor others;
- Require refund of Zillonlife Bonus;
- Remove any qualification and require return of any objects evidencing such qualification (by way of example and not limitation, such as pins, certificates, etc.); or
- Require written acknowledgement of the breach(es) and an undertaking not to breach the IBC Contract in the future; or
- Take any action short of termination of the Distributorship as may be permissible under applicable law and appropriate in Zillonlife’s sole discretion to the specific breach(es);
- No Waiver: The failure of Zillonlife to take any action upon learning of a breach or potential breach shall not constitute a waiver of Zillonlife’s rights to assert such a breach in the future. The failure of an IBC to take any action upon learning of a breach shall not constitute a waiver of any other rights or remedies that may be available under applicable law.
- Suspension: Zillonlife reserves the right to determine the specific terms of each Suspension on a case by case basis. In the event of any breach of contract by an IBC, Zillonlife may take action to suspend some or all of the IBC’s privileges under the Distributorship, including but not limited to:
- Withholding Bonus for payment of higher award monies pending final resolution of the matter; and/or
- Suspending authorization to conduct sponsoring activity (sponsoring, recruiting meetings, training sessions, home presentations, etc.); and/or
- Suspend invitations to company-sponsored seminars, trips and events; and/or
- Conduct reorientation and retraining meetings; and/or
- Require that the IBC provide Zillonlife with recordings of their Zillonlife Sales and Marketing Plan presentations.
- Actions on Termination: Upon termination for any cause whatsoever, the IBC shall:
- Cease to identify himself/herself as an IBC.
Section 12 - Disposition of Terminated or Non-Renewed Distributorship
- Abandonment: When a Distributorship is terminated or not renewed, the Distributorship is considered abandoned, and the signatory to the IBC Contract shall have no further rights in the Distributorship. Zillonlife may Assign or Dissolve the Distributorship, pursuant to Rule 13.1.1 and Rule 13.1.2, the right to operate an Zillonlife business in the former Distributor’s position in the Line of Sponsorship to another Distributor, or may remove such position in the Line of Sponsorship, in its sole discretion. In exercising its prerogative hereunder, Zillonlife may elect to employ one of the following methods or any other method permissible by law, and may unilaterally modify and amend the Distributorship of any affected IBC to change their Sponsor and the Line of Sponsorship as may be necessary to implement such decision:
- Sale of Distributorship. If Zillonlife elects to sell the right to operate an Zillonlife business in the former Distributor’s position in the Line of Sponsorship, the following will be observed:
- The sale shall be offered in the order of priority imposed by Rule 6.5 above.
- The terms of the sale will be set forth in a written contract executed between Zillonlife and the purchaser.
- The purchasing party shall operate the Zillonlife business in the position in the Line of Sponsorship held by the previous IBC.
- Dissolution of Distributorship. If Zillonlife so elects, the Sponsor of the former IBC in the Line of Sponsorship may undertake the obligations of the former IBC and assume the role of Sponsor for all IBCs who had been personally Sponsored by the former IBC.
- No Limitation on Zillonlife: Zillonlife is in no way limited to any of the above methods of disposition of Zillonlife Global Pvt. Ltd. business and may exercise complete discretion as to methods and/or timing of disposition.
- The right to operate an Zillonlife business in the former IBC’s position in the Line of Sponsorship to another IBC, or may remove such position in the Line of Sponsorship, in its sole discretion. In exercising its prerogative hereunder, Zillonlife may elect to employ one of the following methods or any other method permissible by law, and may unilaterally modify and amendthe IBCship of any affected IBC to change their Sponsor and the Line of Sponsorship as may be necessary to implement such decision.
Section 13 - Governing Law
Any dispute, controversy or claim arising from or in connection with the Terms & Condition, Policies & Procedure and/ or Agreement with respect to the Products and/or the Sales & marketing Plan or the breach, termination or invalidity thereof (herein after called the “Matter”), shall first be sought to be resolved amicably between the IBC and the concerned referrer. The IBC should make an immediate attempt (within 24-48 hrs of incidence) to contact the company on email id email@example.com to voice his/her concern. If the IBC and the Company cannot resolve the Matter within sixty (60) days from the date the Matter was first brought to the attention by one party to the other, the Matter may be referred to the district consumer forum in Delhi. However, no complaint can be filed for alleged deficiency in any service that is rendered free of charge or under a contract of personal service.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India and jurisdiction of Consumer Court in New Delhi.